Return Policy

Thank you for shopping at DreamWave. We are committed to providing you with the highest quality products. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need to provide proof of purchase.

How to Initiate a Return

To initiate a return, please follow these steps:

• Contact our customer service team at contact@dreamwave-mask.com with your order number and reason for return.
• Our team will provide you with a return authorization and instructions on how to send your item back to us.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Non-Returnable Items

Certain types of items cannot be returned, such as custom or personalized products. Please contact us if you have any questions about specific products.

Exchanges

If you need to exchange an item for the same product due to a defect or damage, please contact us at contact@dreamwave-mask.com with your order number and details about the product issue. We will provide instructions on how to proceed with an exchange.

Contact Us

If you have any questions about our return policy, please contact us at contact@dreamwave-mask.com.